Most of our furniture is on a Quickship Program, lead times vary from 12-37 days. All lead times are posted below the description of each product.

How can I contact customer service?

You can call customer service Toll Free at 1-800-758-3222 Hawaiian Standard Time Monday-Friday 8am-4:30pm or email support@ddfurniture.com

Do you offer other products not available on your website?

Yes, ddfurniture.com offers furniture for offices, institutions, hospitality, healthcare and industrial fields. Customer service will be more than happy to help find what your looking for and send you the proper price lists and catalogs.

Can I change my order if I decide to get something else?

Yes, but please contact customer service immediately after you have placed the order, Toll Free 1-800-758-3222.

How do I know ddfurniture.com received my order?

Soon after you have placed your order online you will receive an invoice. At our home page there is a link by the name of TRACK ORDER. Simply type in your invoice number and you will immediately know the status of your order.

Is my credit card information safe on your site?

Yes, we use a secure server (SSL) which encrypts all information processed.

What type of payments does ddfurniture.com except?

We accept Visa, MasterCard, Dinners Club, Card Blanc, Checks and money orders.

How much does delivery cost?

Delivery is FREE anywhere within the Continental U.S.. International, Canada and Hawaii please call for freight quote.

What do I do if the product is damaged when I receive it?

All of our products are covered by our manufacturers warranties. Please contact customer service Toll Free at 1-800-758-3222. We will have the product fixed or replaced.

Do any of your products require assembly?

Most of our products need little or no assembly. Products that do require assembly can be easily put together by following the instructions. If you are not comfortable assembling we will be more than happy to send out our service personal to do the job. There is a minimum charge for that service, before any work begins we will send you an estimate.

If I am not satisfied with my product can I return it?

ddfurniture.com is committed to providing our customers with a high quality product that will last for many years to come. We are focused on selecting the products we believe offer the highest in comfort, flexibility, and dependability for your hard-earned dollar. If for whatever reason you are not satisfied with your purchase, please contact customer service within 7 days and receive a full refund. We'll even pay for delivery back to us.

Are all your products covered by warranties?

Yes, all ddfurniture.com products come with full manufacturer warranties.

Can I order fabric samples and brochures?

Yes, simply call customer service at Toll Free 1-800-758-3222 and order what you need at no cost to you.

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